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Customer Support Agent

SIX · Warsaw, Masovian Voivodeship, Poland

Location
Warsaw
Job Type
Full-time
Posted
July 12, 2026

Job Description

What You Will Do


  • handle recurring and standard tickets with accuracy and customer focus; ensure correct categorization and data quality

  • prepare clear, structured escalations and maintain the knowledge base and contribute to documentation (ServiceNow)

  • analyze tickets to identify automation candidates. support routing and classification logic and prompt design

  • monitor automation outcomes and recommend enhancements. 

  • contribute to recurring reporting and simple dashboards

    • What You Bring

  • 1–3 years in support/service operations or a related customer-facing role; fluent English and in French 

  • experience supporting or participating in AI, automation, or digital transformation initiatives is a plus

  • customer-first mindset with strong process adherence, proactive approach, attention to detail, and a focus on quality

  • analytical curiosity with the abi...

    • Ready to Apply?

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