Customer Support Agent – £30,000

Overview

Ben is a fast-growing benefits platform transforming how employees access and manage their workplace perks. They’re hiring a Customer Support Agent to deliver world-class service and technical support to users. This hybrid role is ideal for candidates with SaaS experience, strong problem-solving skills, and a passion for customer success.

Key Details

• Location : London, England (Hybrid)
• Salary : £30,000 base + equity + bonus scheme
• Contract Type : Full-Time
• Work Schedule : UK working days, occasional public holiday coverage

Responsibilities

• Respond to customer queries via email, chat, and phone
• Troubleshoot technical and product-related issues
• Maintain high CSAT and meet SLAs
• Become a product expert and educate users
• Escalate recurring issues and identify trends
• Create and update help centre content
• Particip...