Location
kilmarnock
Job Type
Full-time
Posted
June 17, 2026
Job Description
Position Summary
Make a real difference every single day. If you're looking for a role where no two days are the same, where the conversations truly matter, and where you can help people through some of the most difficult moments of their lives — this could be the perfect fit. Our dialler‑based contact centre is fast‑paced, supportive, and driven by one shared mission: to help customers experiencing complex personal and financial circumstances find the right path forward.
What Your Day Looks Like
- Supporting customers facing difficult or sensitive situations
- Dealing with different call types (e.g., self‑harm, financial hardship, terminal illness)
- Having honest, empathetic conversations to understand their circumstances
- Encouraging open disclosure so you can offer the right help
- Managing customer and third‑party communications across phone, email, letter and live chat
- Using multiple internal systems and tool...