Customer Support Agent (Dutch Speaking)

We are looking for a Dutch speaking Customer Support Agent to join our growing team.

LCKY Group is looking to hire a Dutch-speaking Customer Support Agent to deliver a high level of service while always ensuring player satisfaction.

Based in our fantastic office in Barcelona (Spain) you will have the opportunity to be part of something unique and help our business to continue to provide a first-class service to all of our customers.

What will you be doing?

• Respond promptly and professionally to customer inquiries via live chat and email.
• Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.
• Assist with account verification processes, including KYC (Know Your Customer).
• Monitor and report on player feedback, ...