Customer Support Agent - Contact Centre

Job Snapshot

Customer Support Agent - Contact Centre in Dubai, United Arab Emirates is a Retail hiring opportunity for a bilingual customer service professional with strong Arabic and English communication skills, CRM experience, complaint handling ability, and a clear focus on fast, accurate customer support.

Job Details

Location: Dubai, United Arab Emirates

Industry: Retail

Function: Customer Support - Client Care

Job Type: Full-time

Salary: riyals/month (estimated; please confirm final offer with the employer)

Responsibilities

• Handle customer calls, emails, CRM cases, and social media complaints in a professional and timely manner.
• Accurately raise and update customer cases in CRM for follow-up, tracking, and data recording.
• Resolve customer emails and social media complaints within the required 24‑hour timeline.
• Aim for first call resolution by understanding the customer iss...