Customer Success Specialist (US & UK Region)

Overview

ibex. Pakistan is hiring Customer Success Specialist in Lahore for a leading international eCommerce client (US & UK region).

This opportunity is ideal for individuals looking to build a career in call center jobs in Lahore, customer service, and international support roles. You will be responsible for assisting global customers with their queries related to orders, deliveries, returns, refunds, and account support.

This is a non-sales role, focused on delivering exceptional customer experience and issue resolution.

Qualifications

• Excellent English communication skills (mandatory)
• Ability to communicate with US & UK customers (neutral/American/British accent preferred)
• Minimum Matric / O Levels (Bachelor’s preferred)
• Strong problem-solving and interpersonal skills
• Basic knowledge of Microsoft Office / Google Workspace
• Ability to multitask across CRM tools and communication platforms ...