Job Description
TranSwap is an award-winning fintech provider offering customizable solutions tailored to diverse business needs. The company helps organizations transform into fintech-enabled businesses or scale with a global account that enables more efficient payments, collections, and currency conversions. TranSwap’s platform is designed to outperform traditional banking services in terms of speed, flexibility, and cost-effectiveness. Applicants can expect to join a dynamic, growth-oriented environment focused on innovation in cross-border financial services.
Role Description
The Customer Success Specialist is a full-time, on-site role based in KL Eco City. This role is responsible for supporting customers throughout their lifecycle, including onboarding new clients, guiding them through platform features and ensuring a smooth adoption process.
Day-to-day tasks include responding to customer inquiries, troubleshooting issues, providing timely support via various cha...