Location
dubai
Job Type
Full-time
Posted
July 12, 2026
Job Description
Purpose of the Job
Formulate and execute strategic sales plans to maximize market penetration and profitability.
Job Description
- Focal point for customer's freight shipping requests within the industrial sector.
- Assist customers on status of their shipment, outstanding shipments or tracking.
- Manage end to end shipment life cycle liaising with all internal and external stakeholders.
- Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
- Takes and handles customer inquiries, e.g. Track and Trace.
- Responsible for all KPIs and SLAs agreed with allocated customers.
- Takes and registers all customer complaints.
- Drives solution of customer complaints by solving it directly or assigning tasks to other function.
- Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides cl...