Location
, , malaysia
Job Type
Full-time
Posted
June 25, 2026
Job Description
Overview
TheCustomerSuccessSpecialist(CSS)willberesolvingcustomerqueries,recommendingsolutionsandguidingusersandcustomerstoprovideOutstandingCustomerExperiences(CX).
Qualifications
- Educational:Allmajors
- Language:English-Intermediate(B2) & Cantonese
- Keyboardskills:Speedgreaterthan50wpmandaccuracyminimum98%
- Listeningskills:Advanceskill
- Speakingtechniques:BasicCSneeded,goodintonation,pronunciationclear,nofillerwords(abletohandleoutboundcall/voiceifneeded)
- Possessatleast1-yearrelevantcustomerserviceexperiencedigital/inbound/outbound
- PriorexperienceinhandlingLiveChat&DigitalTeamorfamiliarwithSocialMedia
- Possessstrongcommunicationskills,includingtheabilitytoconverse,readandwrite(type)effectivelyinthenativelanguage
- Abilitytomultitask,detailorientedandpossessgoodproblemskills
- Customerorientedwithstronginterpersonalskillsandtheabilitytocommunicateeffectivelyw...
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