Customer Success Specialist (Cantonese & Mandarin Speaking)

Location: Georgetown, Penang – Livingston Tower

Start Date: 10 February 2026

About the Role

We are hiring Cantonese-speaking Customer Success Specialists to support a global smart devices client . This role focuses on delivering high-quality customer support and ensuring a positive customer experience across multiple communication channels.

You will act as a trusted point of contact for customers, assisting with inquiries, issue resolution, and general product support in a fast‑paced, customer‑centric environment.

Key Responsibilities

• Handle customer inquiries via phone, chat, and email in a professional and courteous manner
• Provide accurate information and effective solutions to customer issues
• Perform basic to intermediate technical troubleshooting related to smart devices and applications
• Ensure timely documentation of customer interactions in internal systems...