Job Description
Job Summary:
We are seeking a proactive and customer-centric Executive - Customer Success to strengthen
client relationships and ensure product adoption, retention, and satisfaction. The role involves
onboarding new customers, guiding them through best practices, addressing escalations, and
acting as a trusted advisor to maximize value from our solutions. The ideal candidate will
possess strong communication skills, problem-solving ability, and the capability to work
cross-functionally to deliver a seamless customer experience.Key Performance Indicators (KPIs)
Customer Health Score: Maintain 75-85% (healthy range) for assigned accounts.
Net Promoter Score (NPS): Achieve or higher.
Customer Satisfaction (CSAT): Maintain 75-80%.
Churn Rate: Keep below 10% annually.
Adoption Rate: Increase feature utilization by 20% within 6 months.
Renewal Rate: Achieve 90% renewal success for a...