Customer Success Process Owner at Equinix

As Equinix's Customer Success Process Owner, utilize your skills to leverage data for optimizing customer processes. Your strategic approach will play a crucial role in driving customer satisfaction and retention.
This role requires a seasoned professional with 10+ years in Customer Success or Commercial Operations. You'll be responsible for designing scalable models that enhance customer engagement and advocacy. Your influence across departments will be vital for implementing effective, user-centered processes while promoting continuous improvement.
Key Responsibilities:
• Lead the design of global customer lifecycle process standards
• Collaborate cross-functionally to enhance customer engagement efforts
• Translate business needs into actionable process requirements
• Measure impact and refine processes based on success metrics
• Identify opportunities for simplification and improvement
Requirements:
• 10+ years in a technology or subscription-based enviro...