Customer success partner senior advisor-customer experience (cx)

Customer Success Partner Senior Advisor-Customer Experience (CX) Introduction Summary

As a Customer Experience (CX) Customer Success Manager, you will play a critical role in guiding customers through their transformation journeys and helping them realize measurable value from their SAP CX solutions. As the primary post‑sales executive contact for assigned accounts, you will drive customer retention, renewals, and adoption of SAP’s cloud portfolio. You will partner closely with customer stakeholders across business and IT teams and collaborate with the wider SAP ecosystem to support long‑term customer success.

What you’ll do Serve as the primary post‑sales executive point of contact for customers at the solution‑area level and manage engagement governance. Ensure continuity of cloud subscriptions and maximize product usage across SAP CX solutions. Act as the customer advocate, providing a clear feedback loop into SAP product, engineering, and business stakeholders. Conduct reg...