Customer Success Manager

Position Overview

We are seeking a proactive, strategic, and customer-obsessed Customer Success Manager (CSM) to join our growing team. This role is responsible for helping customers achieve meaningful business outcomes through the successful adoption and ongoing optimization of our platform.

The ideal candidate is a strong relationship builder who also knows how to drive action. They are comfortable leading conversations with stakeholders at all levels, navigating change, identifying opportunities, and helping customers move from strategy to execution. They bring fresh ideas, challenge the status quo when appropriate, and are energized by helping customers achieve measurable results.

As a Customer Success Manager, you will serve as a trusted advisor to your customers, helping them align platform capabilities with business goals, maximize value, and continuously evolve their programs as their needs ...