Customer Success Manager

Position Summary

The incumbent will be responsible for managing and growing the Banking Cards business across neighboring international markets. The role is primarily focused on customer success, account management, and end-to-end execution of customer projects and orders. Acting as the primary interface between customers, partners and internal teams, the individual will ensure seamless delivery, high customer satisfaction and sustainable account growth.

Approximately 70% of the role involves farming and managing existing and partner-led accounts, while 30% involves developing new business opportunities.

Key Responsibilities

Customer Success & Account Management

• Serve as the single point of contact for assigned customers, partners, banks and fintechs.
• Build long-term customer relationships and drive customer satisfaction, retention and account growth.
• Conduct regular business reviews an...