Customer Success Manager

Rakuten Group, Inc. is a global leader in internet services and has a diverse ecosystem spanning across e‑commerce, fintech, communications and more serving approximately 1.8 billion members worldwide. Founded in Tokyo in 1997, the Group operates in over 30 countries and regions with more than 30,000 employees.

Based in Singapore's Central Business District, Rakuten Asia Pte. Ltd. serves as the regional headquarters for Asia, driving value through areas such as advertising product development, product strategy, and data management to support Rakuten Group's global ecosystem.

• Analyze and identify essential business issues for customers and sales/product teams, and provide the right solutions.
• Understand business requirements, goals and KPIs and collaborate with multiple technical teams inside and outside Rakuten to deliver solutions to meet business requirements.
• Support the implementation of realized business solutio...