Location
singapore
Job Type
Full-time
Posted
July 04, 2026
Job Description
Responsibilities
- Led and developed a Customer Success team by training and equipping members with tactical problem-solving skills, improving first‑contact resolution rates.
- Coordinated cross‑functionally with Operations and key stakeholders to support customers and service partners across 4,000+ sites, ensuring seamless issue resolution and service continuity, web cloud‑based contract system CACI.
- Main engagement done over WhatsApp and verbal call. Better touch point compared to emails.
- Strengthened customer relationships by elevating end‑to‑end experience, rebuilding trust, resulting in the successful recovery, retention of high‑value accounts.
- Fostered team engagement and performance by championing well‑being initiatives and collaboration, contributing to a high‑morale team.
- Delivered actionable insights by consolidating operational feedback and presenting timely recommendations to C‑suite leaders, enabling faster dec...