Location
singapore
Job Type
Full-time
Posted
July 12, 2026
Job Description
Responsibilities
- Led and developed a Customer Success team by training andequipping members with tactical problem-solving skills, improving first-contactresolution rates
- Coordinated cross-functionally with Operations and keystakeholders to support customers and service partners across 4,000+ sites,ensuring seamless issue resolution and service continuity, Web cloud basedcontract system CACI
- Main engagement done over WhatsApp and verbal call. BetterTouch point compared to emails
- Strengthened customer relationships by elevatingend-to-end experience, rebuilding trust, resulting in the successful recovery,retention of high-value accounts
- Fostered team engagement and performance by championingwell-being initiatives and collaboration, contributing to a high-morale team
- Delivered actionable insights by consolidating operationalfeedback and presenting timely recommendations to C-suite leaders, enablingfaster de...