Customer Success Manager

The Check Point Customer Success Manager provides a select group of customers with access to a team of headquarter-level resources that are focused on stabilization and process improvement.

Customers in the program interact with Customer Success Manager, who have direct access to executive management as well as all company technical and business functions.

• Proactively engaging with the customers and work closely with the assigned Check Point account teams to coordinate efforts as well as resources to support challenges and projects
• Acting as the single owner of recovery project plan and as the single point-of-contact for remediation activities
• Handling rapid and effective escalation
• Coordinating onsite and remote assistance for customers as required
• Monitoring ongoing support calls (SR’s) as soon as they are opened and work closely and in full coo...