Job Description
Role Overview: We’re looking for a Customer Success Manager (CSM) who will be responsible for supporting and managing our relationships with Moment’s clients, by ensuring that they successfully adopt and derive value from our products.
This is a hands-on, mid-level role that combines customer support, technical problem-solving, and account management. You will work closely with customers to resolve operational issues, drive adoption of our products, and proactively manage customer health to ensure long-term retention.
You will also collaborate closely with engineering, product, partnership, and commercial teams to ensure our customers enjoy the seamless payment experience Moment strives for, and that customer learnings are continuously fed back to and acted upon by internal teams.
About Moment:
Africa is at the cusp of an economic revolution. 1.5 billion people are embracing electronic payments, mobile everything, and racing towards a dig...