Location
worli
Job Type
Full-time
Posted
July 13, 2026
Job Description
Role Summary
We're hiring a Customer Success Manager for our OTT/streaming client portfolio,
someone technical enough to own QA/automation conversations across mobile devices and
smart TV and streaming platforms, and commercial enough to own the account
relationship, renewals, and upsell.
Key Requirements
- Own OTT/streaming client accounts end-to-end – onboarding, delivery, renewals, and upsell.
- Translate client requirements into test scope across OTT platforms (webOS, Tizen, Android TV, streaming devices, Apple tvOS) and mobile/web streaming apps.
- Review automation test scripts and results (Playwright or equivalent) with the QA team; represent findings credibly to client stakeholders.
- Help sales team internally by identifying upsell and cross sell opportunities and also for scope negotiation, renewals, and account growth.
- Manage delivery of the ongoing and new projects in the accounts wit...