Customer Success Manager

Customer Success Manager Role Summary The Customer Success Manager (CSM) is responsible for a portfolio of customer accounts, driving adoption of the WellHive platform and ensuring customers realize the full value of their partnership with WellHive.

The CSM serves as the primary point of contact for customers, building trusted relationships with site leadership and end users while translating platform capabilities into measurable outcomes.

Key Responsibilities Manage a portfolio of customer accounts, owning adoption outcomes and customer health across each one Build and maintain relationships with key stakeholders including site leadership, schedulers, and program leads Drive platform adoption by working with end users to integrate WellHive into their daily workflows Monitor account health, identify risks early, and lead intervention efforts when issues arise Partner with internal teams to address customer needs and surface insights from the field Communicate pr...