Location
london
Job Type
Full-time
Posted
June 18, 2026
Job Description
Responsibilities
- Build and nurture strong, proactive relationships with assigned clients, supporting long‑term adoption and satisfaction.
- Own the post‑sale client relationship for a portfolio of financial sector accounts across EMEA, serving as the single point of accountability for adoption, growth and retention.
- Develop and execute tailored success plans aligned to each client's use cases, covering onboarding, training, business reviews and milestone tracking.
- Conduct regular reviews and operational check‑ins with portfolio managers, quant analysts, risk teams and C-suite stakeholders to demonstrate ROI and surface new use cases.
- Monitor usage analytics and health scores to proactively identify at‑risk accounts, designing and executing plans where necessary to protect annual recurring revenue.
- Identify and qualify upsell and cross‑sell opportunities in partnership with the EMEA Account Management team, contributi...