Customer Success Manager

MoEngage Inc. · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Location

Kuala Lumpur

Job Type

Full-time

Posted

July 11, 2026

Job Description

Responsibilities:

You will be the main point of contact for MoEngage for Mid-Market and Enterprise level customers and their team members

Actively monitor client usage and identify opportunities to upsell additional products and services

Troubleshoot and resolve client issues and provide proactive solutions to minimize potential issues

Conduct regular client check-ins and provide QBRs to ensure clients are receiving value from our products and services

Develop and implement client retention strategies to ensure long-term partnerships

Conduct client satisfaction surveys and analyze feedback to improve the customer experience

Project manage different projects between MoEngage and our account

Monitor customer health, satisfaction, risks, and escalations

Augment the MoEngage team members supporting the customer to ensure timely response and interpretation of solutions...

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