Customer Success Manager

Red Ember Recruitment is recruiting on behalf of our client for a Customer Success Manager. Our client is looking for an experienced Customer Success Manager to drive customer engagement, retention, and long-term client success. This role is responsible for ensuring customers achieve maximum value from the company's learning solutions while building trusted relationships, improving product adoption, and identifying opportunities for renewals and growth. Client Onboarding & Implementation Manage the on boarding process for new clients, ensuring a seamless implementation. Understand client objectives and align learning solutions with their business needs. Coordinate with internal teams to deliver successful implementations. Customer Relationship Management Build and maintain strong, long-term relationships with key stakeholders. Act as the primary point of contact for assigned accounts. Conduct regular business reviews and customer check-ins. Customer Success & Retention Monitor customer...