Customer Success Manager

The Customer Success Manager (CSM) will serve as the primary owner of a portfolio of accounts, responsible for the full customer lifecycle — from onboarding through long-term growth and advocacy. This is a revenue-carrying role where you'll be measured not just on keeping customers happy, but on driving measurable business outcomes for both the customer and our organization. You'll act as a trusted advisor, deeply embedded in your customers' businesses, and a strategic operator internally, collaborating across teams to deliver exceptional value. Critically, this role goes beyond strategy — you will own and execute the full sales motion within your accounts, from identifying opportunities through negotiating terms and closing deals.

Key Responsibilities:

• Full Account Ownership — Serve as the single point of accountability for all aspects of your accounts including relationships, projects, open issues, reve...