Customer Success Manager for Dynamics 365

Elevate client experiences as a Customer Success Manager overseeing Microsoft Dynamics 365 managed services. Lead engagements and coach a team within our Solution Operations practice.
In this pivotal role, you'll manage Microsoft Dynamics 365 Business Central, F&O, and CE projects, ensuring the success of multiple client portfolios. Your expertise will drive service delivery improvements, facilitate communication, and identify growth opportunities. This position demands strong leadership skills and a commitment to achieving customer satisfaction and operational excellence.
Key Responsibilities:
• Lead strategic advisor sessions to align customer strategies
• Oversee portfolio management, including scope and budget
• Monitor KPIs and manage performance tracking
• Ensure adherence to ITIL principles and process standards
• Drive continuous improvement and innovation initiatives
Requirements:
• 5+ years in ERP/CRM technology, client success or project management...