Customer Success Manager eCommerce

StoryStream is the AI Shoppable Content Platform that helps global brands automatically turn UGC, imagery and video into inspiring, shoppable experiences, driving more sales from traffic already on their website.

We work with some of the world’s leading brands and retailers including John Lewis, ASOS, Primark, Lululemon and Sweaty Betty, helping them create more relevant, dynamic and higher performing on-site experiences. These experiences drive conversion and increase average order value by more than 20%, while reducing manual effort and costs at the same time.

The role

As a Customer Success Manager you'll own value realisation and adoption for a portfolio of enterprise eCommerce clients (ASOS, Primark, John Lewis, Lululemon). This is a high-touch, relationship-led role working with some of the most recognised retail brands in the world - you'll need to understand their business deeply, navigate complex stakeholder environments, and consistently demonst...