Location
dubai
Job Type
Full-time
Posted
July 08, 2026
Job Description
Responsibilities
- Take ownership of mid-market accounts following implementation to build clear adoption and growth plans
- Drive deep product adoption across spend categories, cards, users, and accounting integrations
- Grow wallet share by discovering new spend categories and shifting more customer spend onto the platform
- Build trusted relationships with finance and operations stakeholders to understand evolving business needs
- Run regular business reviews to quantify Alaan's impact and anchor the relationship to value
- Own retention and renewals end-to-end, carrying a net revenue retention target
- Cross-sell the Alaan product suite by identifying new problems that our products can solve
- Act as the voice of the customer to provide structured feedback for the product roadmap
- 4+ years of experience in customer success, account management, or a similar role owning a commercial nu...