Customer Success Manager

Support and Customer Success Full role brief

Guide merchants from signed account to successful crypto payment volume.

This role manages merchant onboarding, launch readiness, adoption, and account health for MakePay customers in Dubai and the wider region. You will help merchants move from interest to live usage while keeping commercial, product, and support teams aligned.

• Increase the number of merchants that move from signed agreement to active MakePay payment volume.
• Create a more predictable onboarding experience for merchants adopting crypto checkout and settlement workflows.
• Bring structured merchant feedback back to product, support, compliance, and sales.

• Run onboarding plans, launch checklists, and adoption follow-ups for assigned merchants.
• Monitor account health, payment activity, blockers, and support themes that affect merchant success.
<...