Customer Success Manager – Canadian Customs

Descartes is a leading logistics and supply chain technology company that helps customers build efficient, secure, and agile supply chains. Our cloud‑based solutions enable businesses to transform how they move inventory and information, improving productivity and compliance across the globe.

Job Overview

As a Customer Success Manager, you will own the strategic and commercial management of a growing Canadian customs brokerage customer portfolio. You will protect and expand revenue for an assigned book of approximately 150 customers, proactively strengthening relationships and identifying growth opportunities.

Key Responsibilities

• Revenue Protection & Retention – Maintain strong renewal performance through proactive engagement and risk mitigation; develop and execute structured retention plans for identified accounts before renewal impact.
• Customer Engagement & Partnership – Conduct formal...