Customer Success Manager at Tipalti

Elevate your career with Tipalti as a Senior Customer Success Manager, focusing on top-tier client relationships and driving product adoption. You'll play a pivotal role in ensuring customer success and satisfaction while working in a hybrid model.
Tipalti seeks a Senior Customer Success Manager to lead relationships with over 25 clients. This role emphasizes strategic guidance, driving product usage, and ensuring long-term success through effective partnerships. As the main point of contact, you will navigate complex issues and mentor team members to enhance overall performance.
Key Responsibilities:
• Build strong connections with clients for success
• Provide strategic insights and best practices
• Ensure prompt resolution of customer issues
• Drive customer outcomes: advocacy and retention
• Collaborate cross-functionally for improved experience
Requirements:
• 5+ years in customer success or account management
• Experience in ERP, Salesforce or simila...