Location
markham
Job Type
Full-time
Posted
July 16, 2026
Job Description
Elevate client relationships as a Customer Success Manager with Sitero in Ontario, offering hybrid work flexibility. Drive customer engagement and satisfaction while recommending innovative solutions in the life sciences sector.
As a Customer Success Manager, you will manage a defined territory and partner with marketing on strategic initiatives. Your role involves building trusted relationships with prospective customers and supporting RFIs/RFPs and vendor qualifications. You will be instrumental in onboarding and ensuring customer satisfaction, while overseeing financial aspects and driving upsell opportunities.
Key Responsibilities:
• Generate and qualify new leads within your territory
• Oversee customer onboarding and efficient implementation
• Support RFIs/RFPs, vendor qualifications, and audits
• Collaborate with sales, marketing, and product teams
• Drive upselling and cross-selling initiatives to existing accounts
Requirements:
• Minimum 5 years in C...
As a Customer Success Manager, you will manage a defined territory and partner with marketing on strategic initiatives. Your role involves building trusted relationships with prospective customers and supporting RFIs/RFPs and vendor qualifications. You will be instrumental in onboarding and ensuring customer satisfaction, while overseeing financial aspects and driving upsell opportunities.
Key Responsibilities:
• Generate and qualify new leads within your territory
• Oversee customer onboarding and efficient implementation
• Support RFIs/RFPs, vendor qualifications, and audits
• Collaborate with sales, marketing, and product teams
• Drive upselling and cross-selling initiatives to existing accounts
Requirements:
• Minimum 5 years in C...