Customer Success Manager at MapsPeople

Elevate your career as a Customer Success Manager at MapsPeople, driving customer satisfaction for enterprise clients. Manage strategic relationships and ensure strong value realization from the MapsIndoors platform.
As part of a growing team, you'll oversee the post-sales journey for a diverse customer portfolio, ensuring successful deployments and high adoption rates. This crucial role requires collaboration with technical teams and a constant focus on customer health and retention, utilizing data-driven insights to drive action.
Key Responsibilities:
• Manage post-sales journey for strategic customers
• Ensure successful onboarding and implementation processes
• Drive adoption and measurable business outcomes
• Monitor customer health and satisfaction continuously
• Capture insights and feedback for internal stakeholders
Requirements:
• 3-5 years experience in Customer Success or Account Management
• Expertise in driving customer engagement across servi...