Location
Remote
Job Type
Full-time
Posted
July 10, 2026
Job Description
Customer Success Manager
Location: This position is fully remote. Candidates should be within -3 / -8 UTC (Americas) to support the Americas region.
Key Responsibilities
- Proactively manage and nurture relationships with a portfolio of customers, ensuring high engagement and satisfaction levels.
- Responsible for addressing and managing customers' health cases assigned to them.
- Respond to customer inquiries and requests within the Success scope, providing timely and effective solutions.
- Conduct enablement sessions, product demos, and escalation calls with customers to drive adoption and address challenges.
- Manage customer escalations and collaborate cross‑functionally to resolve issues and ensure customer satisfaction.
- Utilize data‑driven insights to understand customer needs and preferences, advocating for their interests within the organization.
- Identify opportunities for improvement and sc...