Location
barcelona
Job Type
Full-time
Posted
July 19, 2026
Job Description
Job Title Customer Success Management Principal
Job Description Summary The role is a Customer Success Manager position within the hospitality sector, focused on supporting hotel clients using Amadeus solutions. It is based in Barcelona and has been created as part of a regional transformation, consolidating teams from multiple regions into a European structure.
The CSM works with high-value clients and acts as a trusted advisor, ensuring strong product adoption, managing the full customer lifecycle, and aligning solutions with client needs. The goal is to position the CSM as a key consultant who combines product expertise with strategic guidance, ultimately driving customer success and reinforcing Amadeus’ credibility.
As a CSM your role will be to: Key Responsibilities: Customer Management
Own and manage a portfolio of strategic accounts
Build strong stakeholder relationships and act as trusted advisor
Handle escalations and ensur...
Job Description Summary The role is a Customer Success Manager position within the hospitality sector, focused on supporting hotel clients using Amadeus solutions. It is based in Barcelona and has been created as part of a regional transformation, consolidating teams from multiple regions into a European structure.
The CSM works with high-value clients and acts as a trusted advisor, ensuring strong product adoption, managing the full customer lifecycle, and aligning solutions with client needs. The goal is to position the CSM as a key consultant who combines product expertise with strategic guidance, ultimately driving customer success and reinforcing Amadeus’ credibility.
As a CSM your role will be to: Key Responsibilities: Customer Management
Own and manage a portfolio of strategic accounts
Build strong stakeholder relationships and act as trusted advisor
Handle escalations and ensur...
Ready to Apply?
Submit your application for Customer Success Management Principal at Amadeus
Apply Now