Location
montreal (administrative region)
Job Type
Full-time
Posted
July 09, 2026
Job Description
Customer Success Lead
The Customer Success Lead (CSL) is responsible for driving long‑term customer success, adoption, and value realization for Pelesys digital training solutions, with a strong focus on reducing customer churn and strengthening retention.
This role serves as the primary post‑sale and post‑implementation point of contact for assigned customers and plays a critical role in customer onboarding, smaller‑scale implementations, ongoing product adoption, and operational success.
Customer Relationship Management
- Act as the first point of contact for customers for ongoing business, operational, and application‑related needs.
- Build and maintain trusted relationships with customer stakeholders at operational, technical, and leadership levels.
- Understand customer objectives, success criteria, and operational context.
- Lead regular customer engagements, including monthly touchpoints and periodic business revi...