Customer Success & Growth Manager - Hybrid Guadalajara MX

At MezTal, customer relationships go beyond support. We are looking for someone who genuinely enjoys building relationships, creating impact, and helping customers succeed. This is a proactive Customer Success role focused on engagement, retention, customer happiness, and long‑term growth within existing accounts.

What You Will Do

Build Meaningful Customer Relationships

• Become a trusted partner throughout the customer journey
• Conduct proactive outreach, pulse checks, customer reviews, and strategic follow‑ups
• Build long‑term relationships focused on trust, engagement, and success
• Advocate for customer needs internally
• Create memorable customer experiences that drive loyalty and long‑term partnerships

Drive Customer Success and Retention

• Monitor customer health, engagement trends, platform usage, and adoption metrics
• Identify churn risks proactively and develop reten...