Customer Success Engineer (Support Engineer)

Utimaco · Aachen, North Rhine-Westphalia, Germany

Location

Aachen

Job Type

Full-time

Posted

June 03, 2026

Job Description

Your tasks
Your mission:
Ensure an excellent customer experience in close collaboration with our customers and partners
Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
Continuous improvement of our support quality and infrastructure
Your responsibilities: 
Act as a capable partner on eye level in appearing support cases;
Handle support cases of 1st, 2nd and 3rd level;
Simulate customer problems in our TestLab and implement test and analyzing programs; for L3 support engineers
Manage RCA for RMA cases 
Support the continuous improvement and maintenance of our support infrastructure (knowledge base, support portal);
Partner with our global support colleagues as well as other internal and external interfaces
Your profile
Your profile:
University degree with technical focus or similar background with severa...
        

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