Location
Birmingham
Job Type
Full-time
Posted
July 01, 2026
Job Description
PURPOSE OF ROLE:
- Build and maintain strong customer relationships that drive adoption, retention, and long-term success.
- Ensure customers achieve their desired business outcomes through the company’s software solutions and services.
- Act as a trusted advisor to customers, promoting satisfaction, growth, and advocacy.
- Serve as the customer’s voice within the organization, ensuring feedback informs solutions and service improvements.
OBJECTIVES OF ROLE:
- Retention – Strengthen customer loyalty by proactively managing relationships and resolving issues before they escalate.
- Satisfaction – Drive high customer satisfaction through regular check-ins, feedback loops, and timely support.
- Adoption – Ensure customers gain maximum value from solutions by promoting effective use of features and services.
- Expansion – Identify and support opportunities for customers to expand usage ...