Customer Success Associate

Hiring: Customer Success Associate – Onsite | Rawalpindi

Location: Bahria Town, Rawalpindi (Onsite)

Shift: Night Shift (US / AUS Time Zones)

Employment Type: Full-Time

Salary: PKR 100,000 – 150,000

We are actively hiring Customer Success Associates to join our growing Customer Success team. This role is ideal for candidates who are passionate about client communication, relationship management, and service excellence, and are eager to work with international clients in a professional, growth-oriented environment.

Key Responsibilities

• Support the Customer Success team in day-to-day communication with clients
• Understand client requirements and assist in delivering timely solutions
• Coordinate with Engineering, Support, and Operations teams to resolve client concerns
• Assist in tracking and reporting client satisfaction, engagement, and retention metrics