Customer Success Architect: Drive Adoption & Growth

LexisNexis Legal & Professional in Singapore seeks a Customer Success Manager to lead metrics-driven programs, map customer journeys for print and online products, and collaborate with Sales, Product, CS, and GTM teams to increase retention and value.

You will develop onboarding and training, run CDI and focus groups, analyze usage data, and partner with cross-functional teams to strengthen LN’s brand and customer loyalty in a fast-moving legal information market.