Customer Specialist - Fast-Paced Direct Channels

ASB Bank is seeking a Customer Specialist in Direct Channels (Contact Centre) to be the frontline voice, helping customers from everyday banking to more complex needs. You’ll deliver efficient experiences, take ownership of inquiries, and guide customers to digital self-service options, while collaborating with specialist teams to reach the best outcomes.

The role emphasizes a fast-paced, learner-friendly environment with a strong focus on high-quality service and putting customers at the heart