Customer Solutions Specialist

At TAL, our Customer Solutions Specialists play a pivotal role in supporting customers during some of the most important and challenging moments in their insurance journey. By guiding customers who may be considering cancelling their cover or experiencing financial difficulty, this role helps ensure they remain protected and informed about their options. Through meaningful, solutions-focused conversations, you’ll contribute directly to TAL’s purpose of protecting Australians by keeping cover relevant, accessible and aligned to customers’ evolving needs, making a genuine difference when it matters most.

In this role you will:

• Support customers at risk of cancelling by delivering tailored solutions that maintain appropriate cover
• Identify lapse risks early and implement proactive strategies to improve customer retention outcomes
• Engage customers through inbound and outbound conversations to strengthen relationships and trust