Customer Solutions Advisor (12 Month FTC)

Department:  Operations Location: Home based, UK (with occasional travel to our London office) Reports to : Customer Solutions Team Lead Hours : 37.5  per week Salary : (Depending on experience)    Role Overview  Customer Solutions Advisors play a critical role in shaping the learner experience at Cambridge Spark.

Acting as the bridge between Sales, Admissions, Operations and Delivery, you guide professionals from their first enquiry through programme selection, eligibility checks, employer approval and onboarding.

This is a fast-paced, consultative role where you will manage multiple learner journeys at once while working to fixed cohort deadlines.

Through calls, video meetings, email and CRM management, you’ll help learners navigate programme options, confirm suitability and progress efficiently toward enrolment.

Success in this role requires someone who is highly organised, customer-focused and comfortabl...