Customer Solution Specialist (South West)

Department: Customer Success

Location: UK

Compensation: £33,000 - £38,000 / year

Description

The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech’s customer base. As the face of the organisation in advising on Customer Solutions, this role involves conducting detailed site surveys and post-incident assessments to ensure a comprehensive understanding of, and response to, customer needs.

Through robust customer engagement, technical evaluation, and collaboration with internal teams, the Customer Solution Specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard.

This is a field based role, to cover the SouthWest region.

Key Responsibilities

Site Surveys & Assessments

• Conduct comprehensive on-site and off-site...