Job Description
About the Role
The Jonas workplace is dynamic, empowering, and comprised of motivated self‑starters who enjoy the thrill of working in a fast‑paced environment. Due to recent growth we are seeking an ambitious person who will learn both our business and our clients’ businesses by starting out as a Customer Support Analyst for our Software Support Team in the Construction Division. For the right person, this will serve as a jumping off point for a promising career.
Overview
As a Customer Support Analyst you will be part of the Jonas Construction support team. You will provide support for Jonas Construction ERP Software by monitoring tickets, responding to customer calls, and resolving cases using troubleshooting skills and product knowledge. A successful candidate must possess excellent interpersonal and problem‑solving skills, the ability to learn quickly in a fast‑paced team environment, and previous accounting and customer service experience.