Customer Service/Warehouse Team Lead

Dal-Tile is currently seeking an exceptional Customer Service / Warehouse Team Lead to join our TEAM! The Customer Service / Warehouse Team Lead will train CSR’s, perform warehouse and/or CSR duties as needed, and store order management.

Primary Objective:

Performs a variety of customer service and/or warehouse duties as well as leads Customer Service Representatives and/or Warehouse Representatives and/or combined Customer Service/Warehouse Representatives in the performance of their duties.

Major Function and Scope:

• Trains, coaches, and provides guidance to Customer Service Representatives and/or Warehouse Associates and/or combined Customer Service/Warehouse Representatives.
• Executes warehouse and/or CSR duties as needed (refer to duties in Warehouse Associate and/or Customer Service Rep position descriptions.)
• May complete all aspects of SSC Order Management