Customer Services Team Manager

What is the job role?

Are you excited and enthusiastic about Customer Service?

Are you an effective leader and able to promote a culture of putting the customer at the heart of everything we do?

Can you motivate and support individuals to drive change and continual improvement in performance?

Then let’s talk ….

Customer Services is changing lots, we’re re-thinking what buildings we provide services from, changing how we physically group services and determining how we need to operate to ensure our residents have a say in what our services look like. Perhaps it would be easier to say that we are re-thinking everything that we do! There is still a lot of work to do in order to achieve our vision and that’s where you come in….

Customer Services Team Manager (Council Tax/Housing Benefits) – Grade 6 – job share to work 22.5 hours, Wednesday, Thursday and Friday (Salary will be pro rata to the number of hour...