Customer Services Team Leader

About The Role

This is a hands‑on leadership role. You'll be the first point of escalation for a team of four — two experienced Customer Service Representatives, an NCR/Order Corrections Coordinator, and an Admin & Operations Support team member — responsible for their performance, quality, attendance, and workflow. You'll turn day‑to‑day activity into clear, regular reporting for your manager on trends, issues, and corrective actions.

What You'll Do

• Own the day‑to‑day running of the Customer Service team, freeing up your manager to focus on customers and commercial relationships.
• Lead, coach, and develop your team, building confidence, capability, and consistency across the group.
• Oversee daily order processing, customer queries, and service levels, ensuring accuracy and turnaround times are met.
• Manage the NCR (non‑conformance) process end‑to‑end, from root cause investigation through to corrective action.